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0800 333 9090

Medical care available in Portuguese, Spanish, or English

Be treated by a doctor who understands your cultural and healthcare needs, with prescriptions issued by licensed professionals in accordance with United States regulations (subject to clinical criteria and local laws).

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Choose Medycco 24h and enjoy more quality, safety, and savings.

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Medycco International Program

Healthcare in your language by qualified professionals and fully compliant with United States regulations.

Medical Advice

Online Consultations in Portuguese, Spanish, or English, with screening and referral according to clinical protocols defined by the physician.

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Prescriptions valid in the U.S.

All prescriptions will be issued by professionals licensed in the United States (subject to clinical criteria and legal requirements).

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Psychology without borders

Online psychological care with qualified professionals in accordance with the regulations of the patient’s country and state of residence.

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Remote Health Monitoring

Clinical assessment through a medical history form completed by the patient, with remote monitoring (by phone or video).

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Your health and family are your greatest assets.

We recognize that your health and your family are your greatest assets. We continuously strive for excellence and proudly present this service, specially designed to protect those who truly matter to you.

Choose the right plan for you!

Standard Plan

U$ 70
/month

What’s included

Telemedicine with a General Practitioner (Unlimited consultations, with standard waiting time).

02 (two) specialist teleconsultations per month (standard waiting time).

I want to protect my family

Exclusive Plan

U$ 80
/month

What’s included

Telemedicine with a General Practitioner (Priority service, no preset limits, and subject to clinical criteria).

04 (four) specialist teleconsultations per month (priority service).

Virtual Homecare (Health guidance center and care monitoring according to severity and individual needs.)

02 (two) telepsychology sessions per month

I want to protect my family

Premium Plan

U$ 100
/month

What’s included

Telemedicine with a General Practitioner (Priority service, no preset limits, and subject to clinical criteria).

Specialist teleconsultations (Priority service, no preset limits, and subject to clinical criteria).

Telepsychology sessions per month (No preset limits and access from 9 a.m. to 6 p.m.)

Virtual Homecare (Health guidance center and care monitoring according to severity and individual needs.)

Nutritionist

Legal guidanc

I want to protect my family

Standard Plan

(For more than 3 members)
U$ 68
/month (per person)

What’s included

Telemedicine with a General Practitioner (Unlimited consultations, with standard waiting time).

02 (two) specialist teleconsultations per month (standard waiting time).

I want to protect my family

Exclusive Plan

(For more than 3 members)
U$ 75
/month (per person)

What’s included

Telemedicine with a General Practitioner (Priority service, no preset limits, and subject to clinical criteria).

04 (four) specialist teleconsultations per month (priority service).

Virtual Homecare (Health guidance center and care monitoring according to severity and individual needs.)

02 (two) telepsychology sessions per month

I want to protect my family

Premium Plan

(For more than 3 members)
U$ 90
/month (per person)

What’s included

Telemedicine with a General Practitioner (Priority service, no preset limits, and subject to clinical criteria).

Specialist teleconsultations (Priority service, no preset limits, and subject to clinical criteria).

Telepsychology sessions per month (No preset limits and access from 9 a.m. to 6 p.m.)

Virtual Homecare (Health guidance center and care monitoring according to severity and individual needs.)

Nutritionist

Legal guidance

I want to protect my family

What they say about us

The testimonials reflect individual experiences and do not guarantee results.

I have limited mobility, and going to the emergency care unit was always a hassle. I was afraid of catching something while waiting in line. My son used to have to leave work to take me, and we would lose the whole afternoon. With SOS, the doctor was incredibly patient with me over video, explained that what I was feeling was just a reaction to the new medication, and I was able to resolve everything from my living room, without the exhaustion of going to the hospital.

Dalva M., 72 years old

Getting sick here in the U.S. is very expensive, and I used to self-medicate out of fear of hospital bills. Through SOS, I was seen very quickly by a Brazilian doctor who understood me right away.

Fernanda L., 29 years old

I woke up with a severe sore throat and zero willingness to face the emergency room. I solved my problem lying in my bed, stress-free.

Renata B., 34 years old

The biggest nightmare of my life was whenever my father, who is bedridden, needed routine exams or to be discharged from the hospital. Our family car isn’t suitable, and paying for a private ambulance every time costs a fortune. The SOS plan paid for itself the very first time we used a transport service here in Anápolis. The team was impeccable during the transfer, and having this logistics support guaranteed has given me peace of mind and helped me sleep again.

Carlos Eduardo, 42 years old

Medycco operates in compliance with:

Brazil: Law No. 9,656/1998 (ANS), General Data Protection Law – LGPD (Law No. 13,709/2018), Federal Council of Medicine (CFM) telemedicine regulations, and the Consumer Defense Code (Law No. 8,078/1990). United States: HIPAA (Health Insurance Portability and Accountability Act), federal and state Telehealth regulations, and medical advice/confidentiality rules. Paraguay: General Health Law, MSPBS regulations, and telehealth/teleorientation regulations.

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Complete Subscription

Before proceeding to checkout, please review and accept our terms.

These General Terms and Conditions govern the contracting and use of the services of the MEDYCCO ASSISTANCE AND TELEMEDICINE PROGRAM and are owned by NASCENTE E CARVALHO PRESTADORA DE SERVIÇOS LTDA – EPP, a private legal entity registered under CNPJ No. 23.882.416/0001-86, with headquarters at Avenida Senador Ramos Caiado, No. 17, Maracanã District, Anápolis, Goiás, hereinafter referred to as the “SERVICE OWNER.”

The program is marketed and its service environment is operated exclusively through MEDYCCO’s digital platform, hereinafter referred to as the “PLATFORM.”

By contracting the program through the PLATFORM, the client, hereinafter referred to as the “CONTRACTING PARTY,” declares that they have read, understood, and fully agreed to these Terms, entering into a contract directly with the SERVICE OWNER.

CLAUSE 1 – PURPOSE AND NATURE OF SERVICES 1.1. The purpose of this agreement is the provision of health support, guidance, and assistance services through telemedicine and other benefits, according to the subscription plan selected by the CONTRACTING PARTY.

1.2. IMPORTANT NOTICE: The services provided by the SERVICE OWNER do not constitute and are not equivalent to a health plan or health insurance under Law No. 9,656/1998. This is a benefits program not regulated by the National Supplementary Health Agency (ANS) and does not guarantee coverage for urgent/emergency care, hospitalizations, surgeries, exams, or in-person procedures.

CLAUSE 2 – DESCRIPTION AND LIMITATIONS OF SERVICES 2.1. Telemedicine: a) Consists of guidance, remote support, and care coordination provided by qualified professionals. b) The service has technical limitations inherent to the digital environment. In some cases, an in-person consultation and/or medical tests may be recommended, and the related costs shall be borne exclusively by the CONTRACTING PARTY. c) Enrollment in any plan does not include medical tests, home procedures, evaluations, hospitalizations, or any procedures performed in hospitals. d) Access to specialty consultations is limited according to the selected program and is subject to referral, clinical and technical criteria, and scheduling availability.

2.2. Ambulance Service (when applicable): a) The dispatch of medical staff and vehicles is strictly assistance-based and non-emergency in nature, subject to availability and the sole discretion of the regulating physician. b) Coverage is limited to the urban area informed at the time of contracting. c) Response time is not guaranteed and delays may occur due to force majeure. d) The definition of the level of support (Basic Life Support – BLS or Advanced Life Support – ALS) is the exclusive responsibility of the regulating physician.

2.3. Insurance and Assistance Services (when applicable): a) Life Insurance, Funeral Assistance, and PET Assistance benefits are operated by specialized partner companies. The SERVICE OWNER acts solely as an intermediary. b) The rules, limits, waiting periods, and activation conditions are the exclusive responsibility of the partner companies and are detailed in their respective policies.

CLAUSE 3 – OBLIGATIONS OF THE CONTRACTING PARTY 3.1. Make timely monthly subscription payments through the PLATFORM.

3.2. Provide accurate and up-to-date registration information.

3.3. Use the services ethically and follow the guidance of professionals.

3.4. Ensure the necessary technical conditions for teleconsultations (internet access, appropriate environment, etc.).

3.5. Ensure that minors or individuals with reduced capacity are always accompanied by a legal guardian during consultations.

CLAUSE 4 – PAYMENT, DEFAULT, AND ADDITIONAL SERVICES 4.1. Payment shall be made monthly through the PLATFORM, with automatic renewal.

4.2. Payment delay exceeding 5 (five) days may result in immediate suspension of access to all services.

4.3. Overdue amounts shall incur a 2% penalty plus interest of 1% per month.

4.4. Services used beyond the coverage of the contracted plan shall be charged to the CONTRACTING PARTY according to the pricing table available on the PLATFORM.

CLAUSE 5 – CANCELLATION AND REFUND 5.1. Right of Withdrawal: The CONTRACTING PARTY may request cancellation within 7 (seven) calendar days from subscription, without penalty, with a full refund of the amounts paid.

5.2. Subscription Cancellation (After 7 days): a) The CONTRACTING PARTY may request cancellation at any time, without loyalty penalties. b) The cancellation request must be expressly submitted through the official channels indicated on the PLATFORM or via email at [atendimento@medycco.com.br](mailto:atendimento@medycco.com.br). c) The contracting model is prepaid. Cancellation will prevent automatic renewal, but access will remain available until the end of the already paid period, with no right to refund.

CLAUSE 6 – DATA PROTECTION (LGPD) 6.1. The SERVICE OWNER and the PLATFORM undertake to process the CONTRACTING PARTY’s personal and health data confidentially and in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018).

CLAUSE 7 – APPLICABLE LAW AND JURISDICTION 7.1. This agreement shall be governed by the laws of the Federative Republic of Brazil.

7.2. The Court of the District of Anápolis, State of Goiás, is hereby elected to resolve any disputes arising from this agreement.

CLAUSE 8 – SPECIFIC PROVISIONS BY COVERAGE AREA 8.1. For LOCAL and NATIONAL Coverage Plans: a) The payment currency shall be Brazilian Real (BRL). b) In emergencies, the CONTRACTING PARTY must contact local public emergency services (SAMU 192).

8.2. For the INTERNATIONAL Coverage Plan: a) The payment currency shall be United States Dollar (USD). b) In emergencies, the CONTRACTING PARTY must contact local emergency services (e.g., 911 in the USA). c) The SERVICE OWNER declares that it seeks compliance with applicable laws and regulatory requirements. d) Telemedicine consultations are provided as medical advice, and prescriptions will be reviewed and transcribed by a physician duly licensed in the country where care is provided.

CLAUSE 9 – PLATFORM AND OFFICIAL CHANNELS 9.1. Contracting, payment, and access to services shall be carried out solely and exclusively through MEDYCCO’s digital platform (“PLATFORM”).

9.2. The SERVICE OWNER shall not be responsible for subscriptions or payments made outside the official PLATFORM.

9.3. The primary channel for requesting regulated services (such as ambulance service) is the phone number 0800 591 8750. Other communications shall be made through the channels indicated on the PLATFORM.

CLAUSE 10 – GENERAL PROVISIONS 10.1. Access to the program is personal, non-transferable, and non-cumulative.

10.2. The SERVICE OWNER reserves the right to amend these Terms. Any changes will be communicated to the CONTRACTING PARTIES and shall enter into force 30 days after such communication.

Complete Subscription

Before proceeding to checkout, please review and accept our terms.

These General Terms and Conditions govern the contracting and use of the services of the MEDYCCO ASSISTANCE AND TELEMEDICINE PROGRAM and are owned by NASCENTE E CARVALHO PRESTADORA DE SERVIÇOS LTDA – EPP, a private legal entity registered under CNPJ No. 23.882.416/0001-86, with headquarters at Avenida Senador Ramos Caiado, No. 17, Maracanã District, Anápolis, Goiás, hereinafter referred to as the “SERVICE OWNER.”

The program is marketed and its service environment is operated exclusively through MEDYCCO’s digital platform, hereinafter referred to as the “PLATFORM.”

By contracting the program through the PLATFORM, the client, hereinafter referred to as the “CONTRACTING PARTY,” declares that they have read, understood, and fully agreed to these Terms, entering into a contract directly with the SERVICE OWNER.

CLAUSE 1 – PURPOSE AND NATURE OF SERVICES 1.1. The purpose of this agreement is the provision of health support, guidance, and assistance services through telemedicine and other benefits, according to the subscription plan selected by the CONTRACTING PARTY.

1.2. IMPORTANT NOTICE: The services provided by the SERVICE OWNER do not constitute and are not equivalent to a health plan or health insurance under Law No. 9,656/1998. This is a benefits program not regulated by the National Supplementary Health Agency (ANS) and does not guarantee coverage for urgent/emergency care, hospitalizations, surgeries, exams, or in-person procedures.

CLAUSE 2 – DESCRIPTION AND LIMITATIONS OF SERVICES 2.1. Telemedicine: a) Consists of guidance, remote support, and care coordination provided by qualified professionals. b) The service has technical limitations inherent to the digital environment. In some cases, an in-person consultation and/or medical tests may be recommended, and the related costs shall be borne exclusively by the CONTRACTING PARTY. c) Enrollment in any plan does not include medical tests, home procedures, evaluations, hospitalizations, or any procedures performed in hospitals. d) Access to specialty consultations is limited according to the selected program and is subject to referral, clinical and technical criteria, and scheduling availability.

2.2. Ambulance Service (when applicable): a) The dispatch of medical staff and vehicles is strictly assistance-based and non-emergency in nature, subject to availability and the sole discretion of the regulating physician. b) Coverage is limited to the urban area informed at the time of contracting. c) Response time is not guaranteed and delays may occur due to force majeure. d) The definition of the level of support (Basic Life Support – BLS or Advanced Life Support – ALS) is the exclusive responsibility of the regulating physician.

2.3. Insurance and Assistance Services (when applicable): a) Life Insurance, Funeral Assistance, and PET Assistance benefits are operated by specialized partner companies. The SERVICE OWNER acts solely as an intermediary. b) The rules, limits, waiting periods, and activation conditions are the exclusive responsibility of the partner companies and are detailed in their respective policies.

CLAUSE 3 – OBLIGATIONS OF THE CONTRACTING PARTY 3.1. Make timely monthly subscription payments through the PLATFORM.

3.2. Provide accurate and up-to-date registration information.

3.3. Use the services ethically and follow the guidance of professionals.

3.4. Ensure the necessary technical conditions for teleconsultations (internet access, appropriate environment, etc.).

3.5. Ensure that minors or individuals with reduced capacity are always accompanied by a legal guardian during consultations.

CLAUSE 4 – PAYMENT, DEFAULT, AND ADDITIONAL SERVICES 4.1. Payment shall be made monthly through the PLATFORM, with automatic renewal.

4.2. Payment delay exceeding 5 (five) days may result in immediate suspension of access to all services.

4.3. Overdue amounts shall incur a 2% penalty plus interest of 1% per month.

4.4. Services used beyond the coverage of the contracted plan shall be charged to the CONTRACTING PARTY according to the pricing table available on the PLATFORM.

CLAUSE 5 – CANCELLATION AND REFUND 5.1. Right of Withdrawal: The CONTRACTING PARTY may request cancellation within 7 (seven) calendar days from subscription, without penalty, with a full refund of the amounts paid.

5.2. Subscription Cancellation (After 7 days): a) The CONTRACTING PARTY may request cancellation at any time, without loyalty penalties. b) The cancellation request must be expressly submitted through the official channels indicated on the PLATFORM or via email at [atendimento@medycco.com.br](mailto:atendimento@medycco.com.br). c) The contracting model is prepaid. Cancellation will prevent automatic renewal, but access will remain available until the end of the already paid period, with no right to refund.

CLAUSE 6 – DATA PROTECTION (LGPD) 6.1. The SERVICE OWNER and the PLATFORM undertake to process the CONTRACTING PARTY’s personal and health data confidentially and in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018).

CLAUSE 7 – APPLICABLE LAW AND JURISDICTION 7.1. This agreement shall be governed by the laws of the Federative Republic of Brazil.

7.2. The Court of the District of Anápolis, State of Goiás, is hereby elected to resolve any disputes arising from this agreement.

CLAUSE 8 – SPECIFIC PROVISIONS BY COVERAGE AREA 8.1. For LOCAL and NATIONAL Coverage Plans: a) The payment currency shall be Brazilian Real (BRL). b) In emergencies, the CONTRACTING PARTY must contact local public emergency services (SAMU 192).

8.2. For the INTERNATIONAL Coverage Plan: a) The payment currency shall be United States Dollar (USD). b) In emergencies, the CONTRACTING PARTY must contact local emergency services (e.g., 911 in the USA). c) The SERVICE OWNER declares that it seeks compliance with applicable laws and regulatory requirements. d) Telemedicine consultations are provided as medical advice, and prescriptions will be reviewed and transcribed by a physician duly licensed in the country where care is provided.

CLAUSE 9 – PLATFORM AND OFFICIAL CHANNELS 9.1. Contracting, payment, and access to services shall be carried out solely and exclusively through MEDYCCO’s digital platform (“PLATFORM”).

9.2. The SERVICE OWNER shall not be responsible for subscriptions or payments made outside the official PLATFORM.

9.3. The primary channel for requesting regulated services (such as ambulance service) is the phone number 0800 591 8750. Other communications shall be made through the channels indicated on the PLATFORM.

CLAUSE 10 – GENERAL PROVISIONS 10.1. Access to the program is personal, non-transferable, and non-cumulative.

10.2. The SERVICE OWNER reserves the right to amend these Terms. Any changes will be communicated to the CONTRACTING PARTIES and shall enter into force 30 days after such communication.

Complete Subscription

Before proceeding to checkout, please review and accept our terms.

These General Terms and Conditions govern the contracting and use of the services of the MEDYCCO ASSISTANCE AND TELEMEDICINE PROGRAM and are owned by NASCENTE E CARVALHO PRESTADORA DE SERVIÇOS LTDA – EPP, a private legal entity registered under CNPJ No. 23.882.416/0001-86, with headquarters at Avenida Senador Ramos Caiado, No. 17, Maracanã District, Anápolis, Goiás, hereinafter referred to as the “SERVICE OWNER.”

The program is marketed and its service environment is operated exclusively through MEDYCCO’s digital platform, hereinafter referred to as the “PLATFORM.”

By contracting the program through the PLATFORM, the client, hereinafter referred to as the “CONTRACTING PARTY,” declares that they have read, understood, and fully agreed to these Terms, entering into a contract directly with the SERVICE OWNER.

CLAUSE 1 – PURPOSE AND NATURE OF SERVICES 1.1. The purpose of this agreement is the provision of health support, guidance, and assistance services through telemedicine and other benefits, according to the subscription plan selected by the CONTRACTING PARTY.

1.2. IMPORTANT NOTICE: The services provided by the SERVICE OWNER do not constitute and are not equivalent to a health plan or health insurance under Law No. 9,656/1998. This is a benefits program not regulated by the National Supplementary Health Agency (ANS) and does not guarantee coverage for urgent/emergency care, hospitalizations, surgeries, exams, or in-person procedures.

CLAUSE 2 – DESCRIPTION AND LIMITATIONS OF SERVICES 2.1. Telemedicine: a) Consists of guidance, remote support, and care coordination provided by qualified professionals. b) The service has technical limitations inherent to the digital environment. In some cases, an in-person consultation and/or medical tests may be recommended, and the related costs shall be borne exclusively by the CONTRACTING PARTY. c) Enrollment in any plan does not include medical tests, home procedures, evaluations, hospitalizations, or any procedures performed in hospitals. d) Access to specialty consultations is limited according to the selected program and is subject to referral, clinical and technical criteria, and scheduling availability.

2.2. Ambulance Service (when applicable): a) The dispatch of medical staff and vehicles is strictly assistance-based and non-emergency in nature, subject to availability and the sole discretion of the regulating physician. b) Coverage is limited to the urban area informed at the time of contracting. c) Response time is not guaranteed and delays may occur due to force majeure. d) The definition of the level of support (Basic Life Support – BLS or Advanced Life Support – ALS) is the exclusive responsibility of the regulating physician.

2.3. Insurance and Assistance Services (when applicable): a) Life Insurance, Funeral Assistance, and PET Assistance benefits are operated by specialized partner companies. The SERVICE OWNER acts solely as an intermediary. b) The rules, limits, waiting periods, and activation conditions are the exclusive responsibility of the partner companies and are detailed in their respective policies.

CLAUSE 3 – OBLIGATIONS OF THE CONTRACTING PARTY 3.1. Make timely monthly subscription payments through the PLATFORM.

3.2. Provide accurate and up-to-date registration information.

3.3. Use the services ethically and follow the guidance of professionals.

3.4. Ensure the necessary technical conditions for teleconsultations (internet access, appropriate environment, etc.).

3.5. Ensure that minors or individuals with reduced capacity are always accompanied by a legal guardian during consultations.

CLAUSE 4 – PAYMENT, DEFAULT, AND ADDITIONAL SERVICES 4.1. Payment shall be made monthly through the PLATFORM, with automatic renewal.

4.2. Payment delay exceeding 5 (five) days may result in immediate suspension of access to all services.

4.3. Overdue amounts shall incur a 2% penalty plus interest of 1% per month.

4.4. Services used beyond the coverage of the contracted plan shall be charged to the CONTRACTING PARTY according to the pricing table available on the PLATFORM.

CLAUSE 5 – CANCELLATION AND REFUND 5.1. Right of Withdrawal: The CONTRACTING PARTY may request cancellation within 7 (seven) calendar days from subscription, without penalty, with a full refund of the amounts paid.

5.2. Subscription Cancellation (After 7 days): a) The CONTRACTING PARTY may request cancellation at any time, without loyalty penalties. b) The cancellation request must be expressly submitted through the official channels indicated on the PLATFORM or via email at [atendimento@medycco.com.br](mailto:atendimento@medycco.com.br). c) The contracting model is prepaid. Cancellation will prevent automatic renewal, but access will remain available until the end of the already paid period, with no right to refund.

CLAUSE 6 – DATA PROTECTION (LGPD) 6.1. The SERVICE OWNER and the PLATFORM undertake to process the CONTRACTING PARTY’s personal and health data confidentially and in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018).

CLAUSE 7 – APPLICABLE LAW AND JURISDICTION 7.1. This agreement shall be governed by the laws of the Federative Republic of Brazil.

7.2. The Court of the District of Anápolis, State of Goiás, is hereby elected to resolve any disputes arising from this agreement.

CLAUSE 8 – SPECIFIC PROVISIONS BY COVERAGE AREA 8.1. For LOCAL and NATIONAL Coverage Plans: a) The payment currency shall be Brazilian Real (BRL). b) In emergencies, the CONTRACTING PARTY must contact local public emergency services (SAMU 192).

8.2. For the INTERNATIONAL Coverage Plan: a) The payment currency shall be United States Dollar (USD). b) In emergencies, the CONTRACTING PARTY must contact local emergency services (e.g., 911 in the USA). c) The SERVICE OWNER declares that it seeks compliance with applicable laws and regulatory requirements. d) Telemedicine consultations are provided as medical advice, and prescriptions will be reviewed and transcribed by a physician duly licensed in the country where care is provided.

CLAUSE 9 – PLATFORM AND OFFICIAL CHANNELS 9.1. Contracting, payment, and access to services shall be carried out solely and exclusively through MEDYCCO’s digital platform (“PLATFORM”).

9.2. The SERVICE OWNER shall not be responsible for subscriptions or payments made outside the official PLATFORM.

9.3. The primary channel for requesting regulated services (such as ambulance service) is the phone number 0800 591 8750. Other communications shall be made through the channels indicated on the PLATFORM.

CLAUSE 10 – GENERAL PROVISIONS 10.1. Access to the program is personal, non-transferable, and non-cumulative.

10.2. The SERVICE OWNER reserves the right to amend these Terms. Any changes will be communicated to the CONTRACTING PARTIES and shall enter into force 30 days after such communication.

Complete Subscription

Before proceeding to checkout, please review and accept our terms.

These General Terms and Conditions govern the contracting and use of the services of the MEDYCCO ASSISTANCE AND TELEMEDICINE PROGRAM and are owned by NASCENTE E CARVALHO PRESTADORA DE SERVIÇOS LTDA – EPP, a private legal entity registered under CNPJ No. 23.882.416/0001-86, with headquarters at Avenida Senador Ramos Caiado, No. 17, Maracanã District, Anápolis, Goiás, hereinafter referred to as the “SERVICE OWNER.”

The program is marketed and its service environment is operated exclusively through MEDYCCO’s digital platform, hereinafter referred to as the “PLATFORM.”

By contracting the program through the PLATFORM, the client, hereinafter referred to as the “CONTRACTING PARTY,” declares that they have read, understood, and fully agreed to these Terms, entering into a contract directly with the SERVICE OWNER.

CLAUSE 1 – PURPOSE AND NATURE OF SERVICES 1.1. The purpose of this agreement is the provision of health support, guidance, and assistance services through telemedicine and other benefits, according to the subscription plan selected by the CONTRACTING PARTY.

1.2. IMPORTANT NOTICE: The services provided by the SERVICE OWNER do not constitute and are not equivalent to a health plan or health insurance under Law No. 9,656/1998. This is a benefits program not regulated by the National Supplementary Health Agency (ANS) and does not guarantee coverage for urgent/emergency care, hospitalizations, surgeries, exams, or in-person procedures.

CLAUSE 2 – DESCRIPTION AND LIMITATIONS OF SERVICES 2.1. Telemedicine: a) Consists of guidance, remote support, and care coordination provided by qualified professionals. b) The service has technical limitations inherent to the digital environment. In some cases, an in-person consultation and/or medical tests may be recommended, and the related costs shall be borne exclusively by the CONTRACTING PARTY. c) Enrollment in any plan does not include medical tests, home procedures, evaluations, hospitalizations, or any procedures performed in hospitals. d) Access to specialty consultations is limited according to the selected program and is subject to referral, clinical and technical criteria, and scheduling availability.

2.2. Ambulance Service (when applicable): a) The dispatch of medical staff and vehicles is strictly assistance-based and non-emergency in nature, subject to availability and the sole discretion of the regulating physician. b) Coverage is limited to the urban area informed at the time of contracting. c) Response time is not guaranteed and delays may occur due to force majeure. d) The definition of the level of support (Basic Life Support – BLS or Advanced Life Support – ALS) is the exclusive responsibility of the regulating physician.

2.3. Insurance and Assistance Services (when applicable): a) Life Insurance, Funeral Assistance, and PET Assistance benefits are operated by specialized partner companies. The SERVICE OWNER acts solely as an intermediary. b) The rules, limits, waiting periods, and activation conditions are the exclusive responsibility of the partner companies and are detailed in their respective policies.

CLAUSE 3 – OBLIGATIONS OF THE CONTRACTING PARTY 3.1. Make timely monthly subscription payments through the PLATFORM.

3.2. Provide accurate and up-to-date registration information.

3.3. Use the services ethically and follow the guidance of professionals.

3.4. Ensure the necessary technical conditions for teleconsultations (internet access, appropriate environment, etc.).

3.5. Ensure that minors or individuals with reduced capacity are always accompanied by a legal guardian during consultations.

CLAUSE 4 – PAYMENT, DEFAULT, AND ADDITIONAL SERVICES 4.1. Payment shall be made monthly through the PLATFORM, with automatic renewal.

4.2. Payment delay exceeding 5 (five) days may result in immediate suspension of access to all services.

4.3. Overdue amounts shall incur a 2% penalty plus interest of 1% per month.

4.4. Services used beyond the coverage of the contracted plan shall be charged to the CONTRACTING PARTY according to the pricing table available on the PLATFORM.

CLAUSE 5 – CANCELLATION AND REFUND 5.1. Right of Withdrawal: The CONTRACTING PARTY may request cancellation within 7 (seven) calendar days from subscription, without penalty, with a full refund of the amounts paid.

5.2. Subscription Cancellation (After 7 days): a) The CONTRACTING PARTY may request cancellation at any time, without loyalty penalties. b) The cancellation request must be expressly submitted through the official channels indicated on the PLATFORM or via email at [atendimento@medycco.com.br](mailto:atendimento@medycco.com.br). c) The contracting model is prepaid. Cancellation will prevent automatic renewal, but access will remain available until the end of the already paid period, with no right to refund.

CLAUSE 6 – DATA PROTECTION (LGPD) 6.1. The SERVICE OWNER and the PLATFORM undertake to process the CONTRACTING PARTY’s personal and health data confidentially and in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018).

CLAUSE 7 – APPLICABLE LAW AND JURISDICTION 7.1. This agreement shall be governed by the laws of the Federative Republic of Brazil.

7.2. The Court of the District of Anápolis, State of Goiás, is hereby elected to resolve any disputes arising from this agreement.

CLAUSE 8 – SPECIFIC PROVISIONS BY COVERAGE AREA 8.1. For LOCAL and NATIONAL Coverage Plans: a) The payment currency shall be Brazilian Real (BRL). b) In emergencies, the CONTRACTING PARTY must contact local public emergency services (SAMU 192).

8.2. For the INTERNATIONAL Coverage Plan: a) The payment currency shall be United States Dollar (USD). b) In emergencies, the CONTRACTING PARTY must contact local emergency services (e.g., 911 in the USA). c) The SERVICE OWNER declares that it seeks compliance with applicable laws and regulatory requirements. d) Telemedicine consultations are provided as medical advice, and prescriptions will be reviewed and transcribed by a physician duly licensed in the country where care is provided.

CLAUSE 9 – PLATFORM AND OFFICIAL CHANNELS 9.1. Contracting, payment, and access to services shall be carried out solely and exclusively through MEDYCCO’s digital platform (“PLATFORM”).

9.2. The SERVICE OWNER shall not be responsible for subscriptions or payments made outside the official PLATFORM.

9.3. The primary channel for requesting regulated services (such as ambulance service) is the phone number 0800 591 8750. Other communications shall be made through the channels indicated on the PLATFORM.

CLAUSE 10 – GENERAL PROVISIONS 10.1. Access to the program is personal, non-transferable, and non-cumulative.

10.2. The SERVICE OWNER reserves the right to amend these Terms. Any changes will be communicated to the CONTRACTING PARTIES and shall enter into force 30 days after such communication.

Complete Subscription

Before proceeding to checkout, please review and accept our terms.

These General Terms and Conditions govern the contracting and use of the services of the MEDYCCO ASSISTANCE AND TELEMEDICINE PROGRAM and are owned by NASCENTE E CARVALHO PRESTADORA DE SERVIÇOS LTDA – EPP, a private legal entity registered under CNPJ No. 23.882.416/0001-86, with headquarters at Avenida Senador Ramos Caiado, No. 17, Maracanã District, Anápolis, Goiás, hereinafter referred to as the “SERVICE OWNER.”

The program is marketed and its service environment is operated exclusively through MEDYCCO’s digital platform, hereinafter referred to as the “PLATFORM.”

By contracting the program through the PLATFORM, the client, hereinafter referred to as the “CONTRACTING PARTY,” declares that they have read, understood, and fully agreed to these Terms, entering into a contract directly with the SERVICE OWNER.

CLAUSE 1 – PURPOSE AND NATURE OF SERVICES 1.1. The purpose of this agreement is the provision of health support, guidance, and assistance services through telemedicine and other benefits, according to the subscription plan selected by the CONTRACTING PARTY.

1.2. IMPORTANT NOTICE: The services provided by the SERVICE OWNER do not constitute and are not equivalent to a health plan or health insurance under Law No. 9,656/1998. This is a benefits program not regulated by the National Supplementary Health Agency (ANS) and does not guarantee coverage for urgent/emergency care, hospitalizations, surgeries, exams, or in-person procedures.

CLAUSE 2 – DESCRIPTION AND LIMITATIONS OF SERVICES 2.1. Telemedicine: a) Consists of guidance, remote support, and care coordination provided by qualified professionals. b) The service has technical limitations inherent to the digital environment. In some cases, an in-person consultation and/or medical tests may be recommended, and the related costs shall be borne exclusively by the CONTRACTING PARTY. c) Enrollment in any plan does not include medical tests, home procedures, evaluations, hospitalizations, or any procedures performed in hospitals. d) Access to specialty consultations is limited according to the selected program and is subject to referral, clinical and technical criteria, and scheduling availability.

2.2. Ambulance Service (when applicable): a) The dispatch of medical staff and vehicles is strictly assistance-based and non-emergency in nature, subject to availability and the sole discretion of the regulating physician. b) Coverage is limited to the urban area informed at the time of contracting. c) Response time is not guaranteed and delays may occur due to force majeure. d) The definition of the level of support (Basic Life Support – BLS or Advanced Life Support – ALS) is the exclusive responsibility of the regulating physician.

2.3. Insurance and Assistance Services (when applicable): a) Life Insurance, Funeral Assistance, and PET Assistance benefits are operated by specialized partner companies. The SERVICE OWNER acts solely as an intermediary. b) The rules, limits, waiting periods, and activation conditions are the exclusive responsibility of the partner companies and are detailed in their respective policies.

CLAUSE 3 – OBLIGATIONS OF THE CONTRACTING PARTY 3.1. Make timely monthly subscription payments through the PLATFORM.

3.2. Provide accurate and up-to-date registration information.

3.3. Use the services ethically and follow the guidance of professionals.

3.4. Ensure the necessary technical conditions for teleconsultations (internet access, appropriate environment, etc.).

3.5. Ensure that minors or individuals with reduced capacity are always accompanied by a legal guardian during consultations.

CLAUSE 4 – PAYMENT, DEFAULT, AND ADDITIONAL SERVICES 4.1. Payment shall be made monthly through the PLATFORM, with automatic renewal.

4.2. Payment delay exceeding 5 (five) days may result in immediate suspension of access to all services.

4.3. Overdue amounts shall incur a 2% penalty plus interest of 1% per month.

4.4. Services used beyond the coverage of the contracted plan shall be charged to the CONTRACTING PARTY according to the pricing table available on the PLATFORM.

CLAUSE 5 – CANCELLATION AND REFUND 5.1. Right of Withdrawal: The CONTRACTING PARTY may request cancellation within 7 (seven) calendar days from subscription, without penalty, with a full refund of the amounts paid.

5.2. Subscription Cancellation (After 7 days): a) The CONTRACTING PARTY may request cancellation at any time, without loyalty penalties. b) The cancellation request must be expressly submitted through the official channels indicated on the PLATFORM or via email at [atendimento@medycco.com.br](mailto:atendimento@medycco.com.br). c) The contracting model is prepaid. Cancellation will prevent automatic renewal, but access will remain available until the end of the already paid period, with no right to refund.

CLAUSE 6 – DATA PROTECTION (LGPD) 6.1. The SERVICE OWNER and the PLATFORM undertake to process the CONTRACTING PARTY’s personal and health data confidentially and in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018).

CLAUSE 7 – APPLICABLE LAW AND JURISDICTION 7.1. This agreement shall be governed by the laws of the Federative Republic of Brazil.

7.2. The Court of the District of Anápolis, State of Goiás, is hereby elected to resolve any disputes arising from this agreement.

CLAUSE 8 – SPECIFIC PROVISIONS BY COVERAGE AREA 8.1. For LOCAL and NATIONAL Coverage Plans: a) The payment currency shall be Brazilian Real (BRL). b) In emergencies, the CONTRACTING PARTY must contact local public emergency services (SAMU 192).

8.2. For the INTERNATIONAL Coverage Plan: a) The payment currency shall be United States Dollar (USD). b) In emergencies, the CONTRACTING PARTY must contact local emergency services (e.g., 911 in the USA). c) The SERVICE OWNER declares that it seeks compliance with applicable laws and regulatory requirements. d) Telemedicine consultations are provided as medical advice, and prescriptions will be reviewed and transcribed by a physician duly licensed in the country where care is provided.

CLAUSE 9 – PLATFORM AND OFFICIAL CHANNELS 9.1. Contracting, payment, and access to services shall be carried out solely and exclusively through MEDYCCO’s digital platform (“PLATFORM”).

9.2. The SERVICE OWNER shall not be responsible for subscriptions or payments made outside the official PLATFORM.

9.3. The primary channel for requesting regulated services (such as ambulance service) is the phone number 0800 591 8750. Other communications shall be made through the channels indicated on the PLATFORM.

CLAUSE 10 – GENERAL PROVISIONS 10.1. Access to the program is personal, non-transferable, and non-cumulative.

10.2. The SERVICE OWNER reserves the right to amend these Terms. Any changes will be communicated to the CONTRACTING PARTIES and shall enter into force 30 days after such communication.

Complete Subscription

Before proceeding to checkout, please review and accept our terms.

These General Terms and Conditions govern the contracting and use of the services of the MEDYCCO ASSISTANCE AND TELEMEDICINE PROGRAM and are owned by NASCENTE E CARVALHO PRESTADORA DE SERVIÇOS LTDA – EPP, a private legal entity registered under CNPJ No. 23.882.416/0001-86, with headquarters at Avenida Senador Ramos Caiado, No. 17, Maracanã District, Anápolis, Goiás, hereinafter referred to as the “SERVICE OWNER.”

The program is marketed and its service environment is operated exclusively through MEDYCCO’s digital platform, hereinafter referred to as the “PLATFORM.”

By contracting the program through the PLATFORM, the client, hereinafter referred to as the “CONTRACTING PARTY,” declares that they have read, understood, and fully agreed to these Terms, entering into a contract directly with the SERVICE OWNER.

CLAUSE 1 – PURPOSE AND NATURE OF SERVICES 1.1. The purpose of this agreement is the provision of health support, guidance, and assistance services through telemedicine and other benefits, according to the subscription plan selected by the CONTRACTING PARTY.

1.2. IMPORTANT NOTICE: The services provided by the SERVICE OWNER do not constitute and are not equivalent to a health plan or health insurance under Law No. 9,656/1998. This is a benefits program not regulated by the National Supplementary Health Agency (ANS) and does not guarantee coverage for urgent/emergency care, hospitalizations, surgeries, exams, or in-person procedures.

CLAUSE 2 – DESCRIPTION AND LIMITATIONS OF SERVICES 2.1. Telemedicine: a) Consists of guidance, remote support, and care coordination provided by qualified professionals. b) The service has technical limitations inherent to the digital environment. In some cases, an in-person consultation and/or medical tests may be recommended, and the related costs shall be borne exclusively by the CONTRACTING PARTY. c) Enrollment in any plan does not include medical tests, home procedures, evaluations, hospitalizations, or any procedures performed in hospitals. d) Access to specialty consultations is limited according to the selected program and is subject to referral, clinical and technical criteria, and scheduling availability.

2.2. Ambulance Service (when applicable): a) The dispatch of medical staff and vehicles is strictly assistance-based and non-emergency in nature, subject to availability and the sole discretion of the regulating physician. b) Coverage is limited to the urban area informed at the time of contracting. c) Response time is not guaranteed and delays may occur due to force majeure. d) The definition of the level of support (Basic Life Support – BLS or Advanced Life Support – ALS) is the exclusive responsibility of the regulating physician.

2.3. Insurance and Assistance Services (when applicable): a) Life Insurance, Funeral Assistance, and PET Assistance benefits are operated by specialized partner companies. The SERVICE OWNER acts solely as an intermediary. b) The rules, limits, waiting periods, and activation conditions are the exclusive responsibility of the partner companies and are detailed in their respective policies.

CLAUSE 3 – OBLIGATIONS OF THE CONTRACTING PARTY 3.1. Make timely monthly subscription payments through the PLATFORM.

3.2. Provide accurate and up-to-date registration information.

3.3. Use the services ethically and follow the guidance of professionals.

3.4. Ensure the necessary technical conditions for teleconsultations (internet access, appropriate environment, etc.).

3.5. Ensure that minors or individuals with reduced capacity are always accompanied by a legal guardian during consultations.

CLAUSE 4 – PAYMENT, DEFAULT, AND ADDITIONAL SERVICES 4.1. Payment shall be made monthly through the PLATFORM, with automatic renewal.

4.2. Payment delay exceeding 5 (five) days may result in immediate suspension of access to all services.

4.3. Overdue amounts shall incur a 2% penalty plus interest of 1% per month.

4.4. Services used beyond the coverage of the contracted plan shall be charged to the CONTRACTING PARTY according to the pricing table available on the PLATFORM.

CLAUSE 5 – CANCELLATION AND REFUND 5.1. Right of Withdrawal: The CONTRACTING PARTY may request cancellation within 7 (seven) calendar days from subscription, without penalty, with a full refund of the amounts paid.

5.2. Subscription Cancellation (After 7 days): a) The CONTRACTING PARTY may request cancellation at any time, without loyalty penalties. b) The cancellation request must be expressly submitted through the official channels indicated on the PLATFORM or via email at [atendimento@medycco.com.br](mailto:atendimento@medycco.com.br). c) The contracting model is prepaid. Cancellation will prevent automatic renewal, but access will remain available until the end of the already paid period, with no right to refund.

CLAUSE 6 – DATA PROTECTION (LGPD) 6.1. The SERVICE OWNER and the PLATFORM undertake to process the CONTRACTING PARTY’s personal and health data confidentially and in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018).

CLAUSE 7 – APPLICABLE LAW AND JURISDICTION 7.1. This agreement shall be governed by the laws of the Federative Republic of Brazil.

7.2. The Court of the District of Anápolis, State of Goiás, is hereby elected to resolve any disputes arising from this agreement.

CLAUSE 8 – SPECIFIC PROVISIONS BY COVERAGE AREA 8.1. For LOCAL and NATIONAL Coverage Plans: a) The payment currency shall be Brazilian Real (BRL). b) In emergencies, the CONTRACTING PARTY must contact local public emergency services (SAMU 192).

8.2. For the INTERNATIONAL Coverage Plan: a) The payment currency shall be United States Dollar (USD). b) In emergencies, the CONTRACTING PARTY must contact local emergency services (e.g., 911 in the USA). c) The SERVICE OWNER declares that it seeks compliance with applicable laws and regulatory requirements. d) Telemedicine consultations are provided as medical advice, and prescriptions will be reviewed and transcribed by a physician duly licensed in the country where care is provided.

CLAUSE 9 – PLATFORM AND OFFICIAL CHANNELS 9.1. Contracting, payment, and access to services shall be carried out solely and exclusively through MEDYCCO’s digital platform (“PLATFORM”).

9.2. The SERVICE OWNER shall not be responsible for subscriptions or payments made outside the official PLATFORM.

9.3. The primary channel for requesting regulated services (such as ambulance service) is the phone number 0800 591 8750. Other communications shall be made through the channels indicated on the PLATFORM.

CLAUSE 10 – GENERAL PROVISIONS 10.1. Access to the program is personal, non-transferable, and non-cumulative.

10.2. The SERVICE OWNER reserves the right to amend these Terms. Any changes will be communicated to the CONTRACTING PARTIES and shall enter into force 30 days after such communication.