Doctor available 24 hours a day

These General Terms and Conditions govern the contracting and use of the services of the MEDYCCO ASSISTANCE AND TELEMEDICINE PROGRAM and are owned by NASCENTE E CARVALHO PRESTADORA DE SERVIÇOS LTDA – EPP, a private legal entity registered under CNPJ No. 23.882.416/0001-86, with headquarters at Avenida Senador Ramos Caiado, No. 17, Maracanã District, Anápolis, Goiás, hereinafter referred to as the “SERVICE OWNER.”

The program is marketed and its service environment is operated exclusively through MEDYCCO’s digital platform, hereinafter referred to as the “PLATFORM.”

By contracting the program through the PLATFORM, the client, hereinafter referred to as the “CONTRACTING PARTY,” declares that they have read, understood, and fully agreed to these Terms, entering into a contract directly with the SERVICE OWNER.

CLAUSE 1 – PURPOSE AND NATURE OF SERVICES 1.1. The purpose of this agreement is the provision of health support, guidance, and assistance services through telemedicine and other benefits, according to the subscription plan selected by the CONTRACTING PARTY.

1.2. IMPORTANT NOTICE: The services provided by the SERVICE OWNER do not constitute and are not equivalent to a health plan or health insurance under Law No. 9,656/1998. This is a benefits program not regulated by the National Supplementary Health Agency (ANS) and does not guarantee coverage for urgent/emergency care, hospitalizations, surgeries, exams, or in-person procedures.

CLAUSE 2 – DESCRIPTION AND LIMITATIONS OF SERVICES 2.1. Telemedicine: a) Consists of guidance, remote support, and care coordination provided by qualified professionals. b) The service has technical limitations inherent to the digital environment. In some cases, an in-person consultation and/or medical tests may be recommended, and the related costs shall be borne exclusively by the CONTRACTING PARTY. c) Enrollment in any plan does not include medical tests, home procedures, evaluations, hospitalizations, or any procedures performed in hospitals. d) Access to specialty consultations is limited according to the selected program and is subject to referral, clinical and technical criteria, and scheduling availability.

2.2. Ambulance Service (when applicable): a) The dispatch of medical staff and vehicles is strictly assistance-based and non-emergency in nature, subject to availability and the sole discretion of the regulating physician. b) Coverage is limited to the urban area informed at the time of contracting. c) Response time is not guaranteed and delays may occur due to force majeure. d) The definition of the level of support (Basic Life Support – BLS or Advanced Life Support – ALS) is the exclusive responsibility of the regulating physician.

2.3. Insurance and Assistance Services (when applicable): a) Life Insurance, Funeral Assistance, and PET Assistance benefits are operated by specialized partner companies. The SERVICE OWNER acts solely as an intermediary. b) The rules, limits, waiting periods, and activation conditions are the exclusive responsibility of the partner companies and are detailed in their respective policies.

CLAUSE 3 – OBLIGATIONS OF THE CONTRACTING PARTY 3.1. Make timely monthly subscription payments through the PLATFORM.

3.2. Provide accurate and up-to-date registration information.

3.3. Use the services ethically and follow the guidance of professionals.

3.4. Ensure the necessary technical conditions for teleconsultations (internet access, appropriate environment, etc.).

3.5. Ensure that minors or individuals with reduced capacity are always accompanied by a legal guardian during consultations.

CLAUSE 4 – PAYMENT, DEFAULT, AND ADDITIONAL SERVICES 4.1. Payment shall be made monthly through the PLATFORM, with automatic renewal.

4.2. Payment delay exceeding 5 (five) days may result in immediate suspension of access to all services.

4.3. Overdue amounts shall incur a 2% penalty plus interest of 1% per month.

4.4. Services used beyond the coverage of the contracted plan shall be charged to the CONTRACTING PARTY according to the pricing table available on the PLATFORM.

CLAUSE 5 – CANCELLATION AND REFUND 5.1. Right of Withdrawal: The CONTRACTING PARTY may request cancellation within 7 (seven) calendar days from subscription, without penalty, with a full refund of the amounts paid.

5.2. Subscription Cancellation (After 7 days): a) The CONTRACTING PARTY may request cancellation at any time, without loyalty penalties. b) The cancellation request must be expressly submitted through the official channels indicated on the PLATFORM or via email at [atendimento@medycco.com.br](mailto:atendimento@medycco.com.br). c) The contracting model is prepaid. Cancellation will prevent automatic renewal, but access will remain available until the end of the already paid period, with no right to refund.

CLAUSE 6 – DATA PROTECTION (LGPD) 6.1. The SERVICE OWNER and the PLATFORM undertake to process the CONTRACTING PARTY’s personal and health data confidentially and in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018).

CLAUSE 7 – APPLICABLE LAW AND JURISDICTION 7.1. This agreement shall be governed by the laws of the Federative Republic of Brazil.

7.2. The Court of the District of Anápolis, State of Goiás, is hereby elected to resolve any disputes arising from this agreement.

CLAUSE 8 – SPECIFIC PROVISIONS BY COVERAGE AREA 8.1. For LOCAL and NATIONAL Coverage Plans: a) The payment currency shall be Brazilian Real (BRL). b) In emergencies, the CONTRACTING PARTY must contact local public emergency services (SAMU 192).

8.2. For the INTERNATIONAL Coverage Plan: a) The payment currency shall be United States Dollar (USD). b) In emergencies, the CONTRACTING PARTY must contact local emergency services (e.g., 911 in the USA). c) The SERVICE OWNER declares that it seeks compliance with applicable laws and regulatory requirements. d) Telemedicine consultations are provided as medical advice, and prescriptions will be reviewed and transcribed by a physician duly licensed in the country where care is provided.

CLAUSE 9 – PLATFORM AND OFFICIAL CHANNELS 9.1. Contracting, payment, and access to services shall be carried out solely and exclusively through MEDYCCO’s digital platform (“PLATFORM”).

9.2. The SERVICE OWNER shall not be responsible for subscriptions or payments made outside the official PLATFORM.

9.3. The primary channel for requesting regulated services (such as ambulance service) is the phone number 0800 591 8750. Other communications shall be made through the channels indicated on the PLATFORM.

CLAUSE 10 – GENERAL PROVISIONS 10.1. Access to the program is personal, non-transferable, and non-cumulative.

10.2. The SERVICE OWNER reserves the right to amend these Terms. Any changes will be communicated to the CONTRACTING PARTIES and shall enter into force 30 days after such communication.

These General Terms and Conditions govern the contracting and use of the services of the MEDYCCO ASSISTANCE AND TELEMEDICINE PROGRAM and are owned by NASCENTE E CARVALHO PRESTADORA DE SERVIÇOS LTDA – EPP, a private legal entity registered under CNPJ No. 23.882.416/0001-86, with headquarters at Avenida Senador Ramos Caiado, No. 17, Maracanã District, Anápolis, Goiás, hereinafter referred to as the “SERVICE OWNER.”

The program is marketed and its service environment is operated exclusively through MEDYCCO’s digital platform, hereinafter referred to as the “PLATFORM.”

By contracting the program through the PLATFORM, the client, hereinafter referred to as the “CONTRACTING PARTY,” declares that they have read, understood, and fully agreed to these Terms, entering into a contract directly with the SERVICE OWNER.

CLAUSE 1 – PURPOSE AND NATURE OF SERVICES 1.1. The purpose of this agreement is the provision of health support, guidance, and assistance services through telemedicine and other benefits, according to the subscription plan selected by the CONTRACTING PARTY.

1.2. IMPORTANT NOTICE: The services provided by the SERVICE OWNER do not constitute and are not equivalent to a health plan or health insurance under Law No. 9,656/1998. This is a benefits program not regulated by the National Supplementary Health Agency (ANS) and does not guarantee coverage for urgent/emergency care, hospitalizations, surgeries, exams, or in-person procedures.

CLAUSE 2 – DESCRIPTION AND LIMITATIONS OF SERVICES 2.1. Telemedicine: a) Consists of guidance, remote support, and care coordination provided by qualified professionals. b) The service has technical limitations inherent to the digital environment. In some cases, an in-person consultation and/or medical tests may be recommended, and the related costs shall be borne exclusively by the CONTRACTING PARTY. c) Enrollment in any plan does not include medical tests, home procedures, evaluations, hospitalizations, or any procedures performed in hospitals. d) Access to specialty consultations is limited according to the selected program and is subject to referral, clinical and technical criteria, and scheduling availability.

2.2. Ambulance Service (when applicable): a) The dispatch of medical staff and vehicles is strictly assistance-based and non-emergency in nature, subject to availability and the sole discretion of the regulating physician. b) Coverage is limited to the urban area informed at the time of contracting. c) Response time is not guaranteed and delays may occur due to force majeure. d) The definition of the level of support (Basic Life Support – BLS or Advanced Life Support – ALS) is the exclusive responsibility of the regulating physician.

2.3. Insurance and Assistance Services (when applicable): a) Life Insurance, Funeral Assistance, and PET Assistance benefits are operated by specialized partner companies. The SERVICE OWNER acts solely as an intermediary. b) The rules, limits, waiting periods, and activation conditions are the exclusive responsibility of the partner companies and are detailed in their respective policies.

CLAUSE 3 – OBLIGATIONS OF THE CONTRACTING PARTY 3.1. Make timely monthly subscription payments through the PLATFORM.

3.2. Provide accurate and up-to-date registration information.

3.3. Use the services ethically and follow the guidance of professionals.

3.4. Ensure the necessary technical conditions for teleconsultations (internet access, appropriate environment, etc.).

3.5. Ensure that minors or individuals with reduced capacity are always accompanied by a legal guardian during consultations.

CLAUSE 4 – PAYMENT, DEFAULT, AND ADDITIONAL SERVICES 4.1. Payment shall be made monthly through the PLATFORM, with automatic renewal.

4.2. Payment delay exceeding 5 (five) days may result in immediate suspension of access to all services.

4.3. Overdue amounts shall incur a 2% penalty plus interest of 1% per month.

4.4. Services used beyond the coverage of the contracted plan shall be charged to the CONTRACTING PARTY according to the pricing table available on the PLATFORM.

CLAUSE 5 – CANCELLATION AND REFUND 5.1. Right of Withdrawal: The CONTRACTING PARTY may request cancellation within 7 (seven) calendar days from subscription, without penalty, with a full refund of the amounts paid.

5.2. Subscription Cancellation (After 7 days): a) The CONTRACTING PARTY may request cancellation at any time, without loyalty penalties. b) The cancellation request must be expressly submitted through the official channels indicated on the PLATFORM or via email at [atendimento@medycco.com.br](mailto:atendimento@medycco.com.br). c) The contracting model is prepaid. Cancellation will prevent automatic renewal, but access will remain available until the end of the already paid period, with no right to refund.

CLAUSE 6 – DATA PROTECTION (LGPD) 6.1. The SERVICE OWNER and the PLATFORM undertake to process the CONTRACTING PARTY’s personal and health data confidentially and in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018).

CLAUSE 7 – APPLICABLE LAW AND JURISDICTION 7.1. This agreement shall be governed by the laws of the Federative Republic of Brazil.

7.2. The Court of the District of Anápolis, State of Goiás, is hereby elected to resolve any disputes arising from this agreement.

CLAUSE 8 – SPECIFIC PROVISIONS BY COVERAGE AREA 8.1. For LOCAL and NATIONAL Coverage Plans: a) The payment currency shall be Brazilian Real (BRL). b) In emergencies, the CONTRACTING PARTY must contact local public emergency services (SAMU 192).

8.2. For the INTERNATIONAL Coverage Plan: a) The payment currency shall be United States Dollar (USD). b) In emergencies, the CONTRACTING PARTY must contact local emergency services (e.g., 911 in the USA). c) The SERVICE OWNER declares that it seeks compliance with applicable laws and regulatory requirements. d) Telemedicine consultations are provided as medical advice, and prescriptions will be reviewed and transcribed by a physician duly licensed in the country where care is provided.

CLAUSE 9 – PLATFORM AND OFFICIAL CHANNELS 9.1. Contracting, payment, and access to services shall be carried out solely and exclusively through MEDYCCO’s digital platform (“PLATFORM”).

9.2. The SERVICE OWNER shall not be responsible for subscriptions or payments made outside the official PLATFORM.

9.3. The primary channel for requesting regulated services (such as ambulance service) is the phone number 0800 591 8750. Other communications shall be made through the channels indicated on the PLATFORM.

CLAUSE 10 – GENERAL PROVISIONS 10.1. Access to the program is personal, non-transferable, and non-cumulative.

10.2. The SERVICE OWNER reserves the right to amend these Terms. Any changes will be communicated to the CONTRACTING PARTIES and shall enter into force 30 days after such communication.

These General Terms and Conditions govern the contracting and use of the services of the MEDYCCO ASSISTANCE AND TELEMEDICINE PROGRAM and are owned by NASCENTE E CARVALHO PRESTADORA DE SERVIÇOS LTDA – EPP, a private legal entity registered under CNPJ No. 23.882.416/0001-86, with headquarters at Avenida Senador Ramos Caiado, No. 17, Maracanã District, Anápolis, Goiás, hereinafter referred to as the “SERVICE OWNER.”

The program is marketed and its service environment is operated exclusively through MEDYCCO’s digital platform, hereinafter referred to as the “PLATFORM.”

By contracting the program through the PLATFORM, the client, hereinafter referred to as the “CONTRACTING PARTY,” declares that they have read, understood, and fully agreed to these Terms, entering into a contract directly with the SERVICE OWNER.

CLAUSE 1 – PURPOSE AND NATURE OF SERVICES 1.1. The purpose of this agreement is the provision of health support, guidance, and assistance services through telemedicine and other benefits, according to the subscription plan selected by the CONTRACTING PARTY.

1.2. IMPORTANT NOTICE: The services provided by the SERVICE OWNER do not constitute and are not equivalent to a health plan or health insurance under Law No. 9,656/1998. This is a benefits program not regulated by the National Supplementary Health Agency (ANS) and does not guarantee coverage for urgent/emergency care, hospitalizations, surgeries, exams, or in-person procedures.

CLAUSE 2 – DESCRIPTION AND LIMITATIONS OF SERVICES 2.1. Telemedicine: a) Consists of guidance, remote support, and care coordination provided by qualified professionals. b) The service has technical limitations inherent to the digital environment. In some cases, an in-person consultation and/or medical tests may be recommended, and the related costs shall be borne exclusively by the CONTRACTING PARTY. c) Enrollment in any plan does not include medical tests, home procedures, evaluations, hospitalizations, or any procedures performed in hospitals. d) Access to specialty consultations is limited according to the selected program and is subject to referral, clinical and technical criteria, and scheduling availability.

2.2. Ambulance Service (when applicable): a) The dispatch of medical staff and vehicles is strictly assistance-based and non-emergency in nature, subject to availability and the sole discretion of the regulating physician. b) Coverage is limited to the urban area informed at the time of contracting. c) Response time is not guaranteed and delays may occur due to force majeure. d) The definition of the level of support (Basic Life Support – BLS or Advanced Life Support – ALS) is the exclusive responsibility of the regulating physician.

2.3. Insurance and Assistance Services (when applicable): a) Life Insurance, Funeral Assistance, and PET Assistance benefits are operated by specialized partner companies. The SERVICE OWNER acts solely as an intermediary. b) The rules, limits, waiting periods, and activation conditions are the exclusive responsibility of the partner companies and are detailed in their respective policies.

CLAUSE 3 – OBLIGATIONS OF THE CONTRACTING PARTY 3.1. Make timely monthly subscription payments through the PLATFORM.

3.2. Provide accurate and up-to-date registration information.

3.3. Use the services ethically and follow the guidance of professionals.

3.4. Ensure the necessary technical conditions for teleconsultations (internet access, appropriate environment, etc.).

3.5. Ensure that minors or individuals with reduced capacity are always accompanied by a legal guardian during consultations.

CLAUSE 4 – PAYMENT, DEFAULT, AND ADDITIONAL SERVICES 4.1. Payment shall be made monthly through the PLATFORM, with automatic renewal.

4.2. Payment delay exceeding 5 (five) days may result in immediate suspension of access to all services.

4.3. Overdue amounts shall incur a 2% penalty plus interest of 1% per month.

4.4. Services used beyond the coverage of the contracted plan shall be charged to the CONTRACTING PARTY according to the pricing table available on the PLATFORM.

CLAUSE 5 – CANCELLATION AND REFUND 5.1. Right of Withdrawal: The CONTRACTING PARTY may request cancellation within 7 (seven) calendar days from subscription, without penalty, with a full refund of the amounts paid.

5.2. Subscription Cancellation (After 7 days): a) The CONTRACTING PARTY may request cancellation at any time, without loyalty penalties. b) The cancellation request must be expressly submitted through the official channels indicated on the PLATFORM or via email at [atendimento@medycco.com.br](mailto:atendimento@medycco.com.br). c) The contracting model is prepaid. Cancellation will prevent automatic renewal, but access will remain available until the end of the already paid period, with no right to refund.

CLAUSE 6 – DATA PROTECTION (LGPD) 6.1. The SERVICE OWNER and the PLATFORM undertake to process the CONTRACTING PARTY’s personal and health data confidentially and in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018).

CLAUSE 7 – APPLICABLE LAW AND JURISDICTION 7.1. This agreement shall be governed by the laws of the Federative Republic of Brazil.

7.2. The Court of the District of Anápolis, State of Goiás, is hereby elected to resolve any disputes arising from this agreement.

CLAUSE 8 – SPECIFIC PROVISIONS BY COVERAGE AREA 8.1. For LOCAL and NATIONAL Coverage Plans: a) The payment currency shall be Brazilian Real (BRL). b) In emergencies, the CONTRACTING PARTY must contact local public emergency services (SAMU 192).

8.2. For the INTERNATIONAL Coverage Plan: a) The payment currency shall be United States Dollar (USD). b) In emergencies, the CONTRACTING PARTY must contact local emergency services (e.g., 911 in the USA). c) The SERVICE OWNER declares that it seeks compliance with applicable laws and regulatory requirements. d) Telemedicine consultations are provided as medical advice, and prescriptions will be reviewed and transcribed by a physician duly licensed in the country where care is provided.

CLAUSE 9 – PLATFORM AND OFFICIAL CHANNELS 9.1. Contracting, payment, and access to services shall be carried out solely and exclusively through MEDYCCO’s digital platform (“PLATFORM”).

9.2. The SERVICE OWNER shall not be responsible for subscriptions or payments made outside the official PLATFORM.

9.3. The primary channel for requesting regulated services (such as ambulance service) is the phone number 0800 591 8750. Other communications shall be made through the channels indicated on the PLATFORM.

CLAUSE 10 – GENERAL PROVISIONS 10.1. Access to the program is personal, non-transferable, and non-cumulative.

10.2. The SERVICE OWNER reserves the right to amend these Terms. Any changes will be communicated to the CONTRACTING PARTIES and shall enter into force 30 days after such communication.

These General Terms and Conditions govern the contracting and use of the services of the MEDYCCO ASSISTANCE AND TELEMEDICINE PROGRAM and are owned by NASCENTE E CARVALHO PRESTADORA DE SERVIÇOS LTDA – EPP, a private legal entity registered under CNPJ No. 23.882.416/0001-86, with headquarters at Avenida Senador Ramos Caiado, No. 17, Maracanã District, Anápolis, Goiás, hereinafter referred to as the “SERVICE OWNER.”

The program is marketed and its service environment is operated exclusively through MEDYCCO’s digital platform, hereinafter referred to as the “PLATFORM.”

By contracting the program through the PLATFORM, the client, hereinafter referred to as the “CONTRACTING PARTY,” declares that they have read, understood, and fully agreed to these Terms, entering into a contract directly with the SERVICE OWNER.

CLAUSE 1 – PURPOSE AND NATURE OF SERVICES 1.1. The purpose of this agreement is the provision of health support, guidance, and assistance services through telemedicine and other benefits, according to the subscription plan selected by the CONTRACTING PARTY.

1.2. IMPORTANT NOTICE: The services provided by the SERVICE OWNER do not constitute and are not equivalent to a health plan or health insurance under Law No. 9,656/1998. This is a benefits program not regulated by the National Supplementary Health Agency (ANS) and does not guarantee coverage for urgent/emergency care, hospitalizations, surgeries, exams, or in-person procedures.

CLAUSE 2 – DESCRIPTION AND LIMITATIONS OF SERVICES 2.1. Telemedicine: a) Consists of guidance, remote support, and care coordination provided by qualified professionals. b) The service has technical limitations inherent to the digital environment. In some cases, an in-person consultation and/or medical tests may be recommended, and the related costs shall be borne exclusively by the CONTRACTING PARTY. c) Enrollment in any plan does not include medical tests, home procedures, evaluations, hospitalizations, or any procedures performed in hospitals. d) Access to specialty consultations is limited according to the selected program and is subject to referral, clinical and technical criteria, and scheduling availability.

2.2. Ambulance Service (when applicable): a) The dispatch of medical staff and vehicles is strictly assistance-based and non-emergency in nature, subject to availability and the sole discretion of the regulating physician. b) Coverage is limited to the urban area informed at the time of contracting. c) Response time is not guaranteed and delays may occur due to force majeure. d) The definition of the level of support (Basic Life Support – BLS or Advanced Life Support – ALS) is the exclusive responsibility of the regulating physician.

2.3. Insurance and Assistance Services (when applicable): a) Life Insurance, Funeral Assistance, and PET Assistance benefits are operated by specialized partner companies. The SERVICE OWNER acts solely as an intermediary. b) The rules, limits, waiting periods, and activation conditions are the exclusive responsibility of the partner companies and are detailed in their respective policies.

CLAUSE 3 – OBLIGATIONS OF THE CONTRACTING PARTY 3.1. Make timely monthly subscription payments through the PLATFORM.

3.2. Provide accurate and up-to-date registration information.

3.3. Use the services ethically and follow the guidance of professionals.

3.4. Ensure the necessary technical conditions for teleconsultations (internet access, appropriate environment, etc.).

3.5. Ensure that minors or individuals with reduced capacity are always accompanied by a legal guardian during consultations.

CLAUSE 4 – PAYMENT, DEFAULT, AND ADDITIONAL SERVICES 4.1. Payment shall be made monthly through the PLATFORM, with automatic renewal.

4.2. Payment delay exceeding 5 (five) days may result in immediate suspension of access to all services.

4.3. Overdue amounts shall incur a 2% penalty plus interest of 1% per month.

4.4. Services used beyond the coverage of the contracted plan shall be charged to the CONTRACTING PARTY according to the pricing table available on the PLATFORM.

CLAUSE 5 – CANCELLATION AND REFUND 5.1. Right of Withdrawal: The CONTRACTING PARTY may request cancellation within 7 (seven) calendar days from subscription, without penalty, with a full refund of the amounts paid.

5.2. Subscription Cancellation (After 7 days): a) The CONTRACTING PARTY may request cancellation at any time, without loyalty penalties. b) The cancellation request must be expressly submitted through the official channels indicated on the PLATFORM or via email at [atendimento@medycco.com.br](mailto:atendimento@medycco.com.br). c) The contracting model is prepaid. Cancellation will prevent automatic renewal, but access will remain available until the end of the already paid period, with no right to refund.

CLAUSE 6 – DATA PROTECTION (LGPD) 6.1. The SERVICE OWNER and the PLATFORM undertake to process the CONTRACTING PARTY’s personal and health data confidentially and in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018).

CLAUSE 7 – APPLICABLE LAW AND JURISDICTION 7.1. This agreement shall be governed by the laws of the Federative Republic of Brazil.

7.2. The Court of the District of Anápolis, State of Goiás, is hereby elected to resolve any disputes arising from this agreement.

CLAUSE 8 – SPECIFIC PROVISIONS BY COVERAGE AREA 8.1. For LOCAL and NATIONAL Coverage Plans: a) The payment currency shall be Brazilian Real (BRL). b) In emergencies, the CONTRACTING PARTY must contact local public emergency services (SAMU 192).

8.2. For the INTERNATIONAL Coverage Plan: a) The payment currency shall be United States Dollar (USD). b) In emergencies, the CONTRACTING PARTY must contact local emergency services (e.g., 911 in the USA). c) The SERVICE OWNER declares that it seeks compliance with applicable laws and regulatory requirements. d) Telemedicine consultations are provided as medical advice, and prescriptions will be reviewed and transcribed by a physician duly licensed in the country where care is provided.

CLAUSE 9 – PLATFORM AND OFFICIAL CHANNELS 9.1. Contracting, payment, and access to services shall be carried out solely and exclusively through MEDYCCO’s digital platform (“PLATFORM”).

9.2. The SERVICE OWNER shall not be responsible for subscriptions or payments made outside the official PLATFORM.

9.3. The primary channel for requesting regulated services (such as ambulance service) is the phone number 0800 591 8750. Other communications shall be made through the channels indicated on the PLATFORM.

CLAUSE 10 – GENERAL PROVISIONS 10.1. Access to the program is personal, non-transferable, and non-cumulative.

10.2. The SERVICE OWNER reserves the right to amend these Terms. Any changes will be communicated to the CONTRACTING PARTIES and shall enter into force 30 days after such communication.

These General Terms and Conditions govern the contracting and use of the services of the MEDYCCO ASSISTANCE AND TELEMEDICINE PROGRAM and are owned by NASCENTE E CARVALHO PRESTADORA DE SERVIÇOS LTDA – EPP, a private legal entity registered under CNPJ No. 23.882.416/0001-86, with headquarters at Avenida Senador Ramos Caiado, No. 17, Maracanã District, Anápolis, Goiás, hereinafter referred to as the “SERVICE OWNER.”

The program is marketed and its service environment is operated exclusively through MEDYCCO’s digital platform, hereinafter referred to as the “PLATFORM.”

By contracting the program through the PLATFORM, the client, hereinafter referred to as the “CONTRACTING PARTY,” declares that they have read, understood, and fully agreed to these Terms, entering into a contract directly with the SERVICE OWNER.

CLAUSE 1 – PURPOSE AND NATURE OF SERVICES 1.1. The purpose of this agreement is the provision of health support, guidance, and assistance services through telemedicine and other benefits, according to the subscription plan selected by the CONTRACTING PARTY.

1.2. IMPORTANT NOTICE: The services provided by the SERVICE OWNER do not constitute and are not equivalent to a health plan or health insurance under Law No. 9,656/1998. This is a benefits program not regulated by the National Supplementary Health Agency (ANS) and does not guarantee coverage for urgent/emergency care, hospitalizations, surgeries, exams, or in-person procedures.

CLAUSE 2 – DESCRIPTION AND LIMITATIONS OF SERVICES 2.1. Telemedicine: a) Consists of guidance, remote support, and care coordination provided by qualified professionals. b) The service has technical limitations inherent to the digital environment. In some cases, an in-person consultation and/or medical tests may be recommended, and the related costs shall be borne exclusively by the CONTRACTING PARTY. c) Enrollment in any plan does not include medical tests, home procedures, evaluations, hospitalizations, or any procedures performed in hospitals. d) Access to specialty consultations is limited according to the selected program and is subject to referral, clinical and technical criteria, and scheduling availability.

2.2. Ambulance Service (when applicable): a) The dispatch of medical staff and vehicles is strictly assistance-based and non-emergency in nature, subject to availability and the sole discretion of the regulating physician. b) Coverage is limited to the urban area informed at the time of contracting. c) Response time is not guaranteed and delays may occur due to force majeure. d) The definition of the level of support (Basic Life Support – BLS or Advanced Life Support – ALS) is the exclusive responsibility of the regulating physician.

2.3. Insurance and Assistance Services (when applicable): a) Life Insurance, Funeral Assistance, and PET Assistance benefits are operated by specialized partner companies. The SERVICE OWNER acts solely as an intermediary. b) The rules, limits, waiting periods, and activation conditions are the exclusive responsibility of the partner companies and are detailed in their respective policies.

CLAUSE 3 – OBLIGATIONS OF THE CONTRACTING PARTY 3.1. Make timely monthly subscription payments through the PLATFORM.

3.2. Provide accurate and up-to-date registration information.

3.3. Use the services ethically and follow the guidance of professionals.

3.4. Ensure the necessary technical conditions for teleconsultations (internet access, appropriate environment, etc.).

3.5. Ensure that minors or individuals with reduced capacity are always accompanied by a legal guardian during consultations.

CLAUSE 4 – PAYMENT, DEFAULT, AND ADDITIONAL SERVICES 4.1. Payment shall be made monthly through the PLATFORM, with automatic renewal.

4.2. Payment delay exceeding 5 (five) days may result in immediate suspension of access to all services.

4.3. Overdue amounts shall incur a 2% penalty plus interest of 1% per month.

4.4. Services used beyond the coverage of the contracted plan shall be charged to the CONTRACTING PARTY according to the pricing table available on the PLATFORM.

CLAUSE 5 – CANCELLATION AND REFUND 5.1. Right of Withdrawal: The CONTRACTING PARTY may request cancellation within 7 (seven) calendar days from subscription, without penalty, with a full refund of the amounts paid.

5.2. Subscription Cancellation (After 7 days): a) The CONTRACTING PARTY may request cancellation at any time, without loyalty penalties. b) The cancellation request must be expressly submitted through the official channels indicated on the PLATFORM or via email at [atendimento@medycco.com.br](mailto:atendimento@medycco.com.br). c) The contracting model is prepaid. Cancellation will prevent automatic renewal, but access will remain available until the end of the already paid period, with no right to refund.

CLAUSE 6 – DATA PROTECTION (LGPD) 6.1. The SERVICE OWNER and the PLATFORM undertake to process the CONTRACTING PARTY’s personal and health data confidentially and in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018).

CLAUSE 7 – APPLICABLE LAW AND JURISDICTION 7.1. This agreement shall be governed by the laws of the Federative Republic of Brazil.

7.2. The Court of the District of Anápolis, State of Goiás, is hereby elected to resolve any disputes arising from this agreement.

CLAUSE 8 – SPECIFIC PROVISIONS BY COVERAGE AREA 8.1. For LOCAL and NATIONAL Coverage Plans: a) The payment currency shall be Brazilian Real (BRL). b) In emergencies, the CONTRACTING PARTY must contact local public emergency services (SAMU 192).

8.2. For the INTERNATIONAL Coverage Plan: a) The payment currency shall be United States Dollar (USD). b) In emergencies, the CONTRACTING PARTY must contact local emergency services (e.g., 911 in the USA). c) The SERVICE OWNER declares that it seeks compliance with applicable laws and regulatory requirements. d) Telemedicine consultations are provided as medical advice, and prescriptions will be reviewed and transcribed by a physician duly licensed in the country where care is provided.

CLAUSE 9 – PLATFORM AND OFFICIAL CHANNELS 9.1. Contracting, payment, and access to services shall be carried out solely and exclusively through MEDYCCO’s digital platform (“PLATFORM”).

9.2. The SERVICE OWNER shall not be responsible for subscriptions or payments made outside the official PLATFORM.

9.3. The primary channel for requesting regulated services (such as ambulance service) is the phone number 0800 591 8750. Other communications shall be made through the channels indicated on the PLATFORM.

CLAUSE 10 – GENERAL PROVISIONS 10.1. Access to the program is personal, non-transferable, and non-cumulative.

10.2. The SERVICE OWNER reserves the right to amend these Terms. Any changes will be communicated to the CONTRACTING PARTIES and shall enter into force 30 days after such communication.

These General Terms and Conditions govern the contracting and use of the services of the MEDYCCO ASSISTANCE AND TELEMEDICINE PROGRAM and are owned by NASCENTE E CARVALHO PRESTADORA DE SERVIÇOS LTDA – EPP, a private legal entity registered under CNPJ No. 23.882.416/0001-86, with headquarters at Avenida Senador Ramos Caiado, No. 17, Maracanã District, Anápolis, Goiás, hereinafter referred to as the “SERVICE OWNER.”

The program is marketed and its service environment is operated exclusively through MEDYCCO’s digital platform, hereinafter referred to as the “PLATFORM.”

By contracting the program through the PLATFORM, the client, hereinafter referred to as the “CONTRACTING PARTY,” declares that they have read, understood, and fully agreed to these Terms, entering into a contract directly with the SERVICE OWNER.

CLAUSE 1 – PURPOSE AND NATURE OF SERVICES 1.1. The purpose of this agreement is the provision of health support, guidance, and assistance services through telemedicine and other benefits, according to the subscription plan selected by the CONTRACTING PARTY.

1.2. IMPORTANT NOTICE: The services provided by the SERVICE OWNER do not constitute and are not equivalent to a health plan or health insurance under Law No. 9,656/1998. This is a benefits program not regulated by the National Supplementary Health Agency (ANS) and does not guarantee coverage for urgent/emergency care, hospitalizations, surgeries, exams, or in-person procedures.

CLAUSE 2 – DESCRIPTION AND LIMITATIONS OF SERVICES 2.1. Telemedicine: a) Consists of guidance, remote support, and care coordination provided by qualified professionals. b) The service has technical limitations inherent to the digital environment. In some cases, an in-person consultation and/or medical tests may be recommended, and the related costs shall be borne exclusively by the CONTRACTING PARTY. c) Enrollment in any plan does not include medical tests, home procedures, evaluations, hospitalizations, or any procedures performed in hospitals. d) Access to specialty consultations is limited according to the selected program and is subject to referral, clinical and technical criteria, and scheduling availability.

2.2. Ambulance Service (when applicable): a) The dispatch of medical staff and vehicles is strictly assistance-based and non-emergency in nature, subject to availability and the sole discretion of the regulating physician. b) Coverage is limited to the urban area informed at the time of contracting. c) Response time is not guaranteed and delays may occur due to force majeure. d) The definition of the level of support (Basic Life Support – BLS or Advanced Life Support – ALS) is the exclusive responsibility of the regulating physician.

2.3. Insurance and Assistance Services (when applicable): a) Life Insurance, Funeral Assistance, and PET Assistance benefits are operated by specialized partner companies. The SERVICE OWNER acts solely as an intermediary. b) The rules, limits, waiting periods, and activation conditions are the exclusive responsibility of the partner companies and are detailed in their respective policies.

CLAUSE 3 – OBLIGATIONS OF THE CONTRACTING PARTY 3.1. Make timely monthly subscription payments through the PLATFORM.

3.2. Provide accurate and up-to-date registration information.

3.3. Use the services ethically and follow the guidance of professionals.

3.4. Ensure the necessary technical conditions for teleconsultations (internet access, appropriate environment, etc.).

3.5. Ensure that minors or individuals with reduced capacity are always accompanied by a legal guardian during consultations.

CLAUSE 4 – PAYMENT, DEFAULT, AND ADDITIONAL SERVICES 4.1. Payment shall be made monthly through the PLATFORM, with automatic renewal.

4.2. Payment delay exceeding 5 (five) days may result in immediate suspension of access to all services.

4.3. Overdue amounts shall incur a 2% penalty plus interest of 1% per month.

4.4. Services used beyond the coverage of the contracted plan shall be charged to the CONTRACTING PARTY according to the pricing table available on the PLATFORM.

CLAUSE 5 – CANCELLATION AND REFUND 5.1. Right of Withdrawal: The CONTRACTING PARTY may request cancellation within 7 (seven) calendar days from subscription, without penalty, with a full refund of the amounts paid.

5.2. Subscription Cancellation (After 7 days): a) The CONTRACTING PARTY may request cancellation at any time, without loyalty penalties. b) The cancellation request must be expressly submitted through the official channels indicated on the PLATFORM or via email at [atendimento@medycco.com.br](mailto:atendimento@medycco.com.br). c) The contracting model is prepaid. Cancellation will prevent automatic renewal, but access will remain available until the end of the already paid period, with no right to refund.

CLAUSE 6 – DATA PROTECTION (LGPD) 6.1. The SERVICE OWNER and the PLATFORM undertake to process the CONTRACTING PARTY’s personal and health data confidentially and in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018).

CLAUSE 7 – APPLICABLE LAW AND JURISDICTION 7.1. This agreement shall be governed by the laws of the Federative Republic of Brazil.

7.2. The Court of the District of Anápolis, State of Goiás, is hereby elected to resolve any disputes arising from this agreement.

CLAUSE 8 – SPECIFIC PROVISIONS BY COVERAGE AREA 8.1. For LOCAL and NATIONAL Coverage Plans: a) The payment currency shall be Brazilian Real (BRL). b) In emergencies, the CONTRACTING PARTY must contact local public emergency services (SAMU 192).

8.2. For the INTERNATIONAL Coverage Plan: a) The payment currency shall be United States Dollar (USD). b) In emergencies, the CONTRACTING PARTY must contact local emergency services (e.g., 911 in the USA). c) The SERVICE OWNER declares that it seeks compliance with applicable laws and regulatory requirements. d) Telemedicine consultations are provided as medical advice, and prescriptions will be reviewed and transcribed by a physician duly licensed in the country where care is provided.

CLAUSE 9 – PLATFORM AND OFFICIAL CHANNELS 9.1. Contracting, payment, and access to services shall be carried out solely and exclusively through MEDYCCO’s digital platform (“PLATFORM”).

9.2. The SERVICE OWNER shall not be responsible for subscriptions or payments made outside the official PLATFORM.

9.3. The primary channel for requesting regulated services (such as ambulance service) is the phone number 0800 591 8750. Other communications shall be made through the channels indicated on the PLATFORM.

CLAUSE 10 – GENERAL PROVISIONS 10.1. Access to the program is personal, non-transferable, and non-cumulative.

10.2. The SERVICE OWNER reserves the right to amend these Terms. Any changes will be communicated to the CONTRACTING PARTIES and shall enter into force 30 days after such communication.